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Star Trek Support
Returns and Exchanges

Articles in this section

Can I return my order?
Why can’t I return a personalized item?
Can I return an item I bought where the proceeds go towards a charitable cause?
How long does it take to receive a credit on my return?
Do I get a full refund on my return?
Do I have to pay for the return shipping label?
I don’t have a printer at home. How do I print my return label?
Can I use my own shipping label?
Can I exchange items in my order?
I received the wrong item, what can I do?

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Do I have to pay for the return shipping label?

We’ll provide you with a prepaid return shipping label for items eligible for return.

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